Topic: Issues / Serious h.264 encoding issues with most videos

There is a problem decoding the sound track of this video. I gave you the credits back.

Topic: Issues / Problems with transferring to AS3 after encoding

In fact, you can already do this when you create the job or the download:

s3_directive=s3://access_key:secret_key@bucket/my/path/video.flv

Topic: Issues / Unable to upload files

What is your username? Maybe it’s a video incompatibility issue.

Topic: Development / ftp_directive and the default behaviour

We create the folder only if it doesn’t exist on your server, otherwise we can’t upload the file.

Unfortunately, you can’t disable the thumbnail upload.

Topic: Development / ftp_directive and the default behaviour

You can’t specify the filename when using the ftp directive.

Remember that the filename of the encoded video is the title of the raw video. So, when you upload a video to HeyWatch with title=filename, you’ll have the encoded video filename “filename.flv” (if encoded in flash).

Topic: Issues / bad public movie atom

It’s fixed, thanks.

Topic: Issues / Serious h.264 encoding issues with most videos

rg, update your format to have the sample rate= 40000. It will fix the problem.

Topic: General / Fixed width and height but correct aspect ratio

We’ve added the padding at left and right, so it’s fixed now. http://particle-s.com/2008/12/10/heywatch-now-keeps-the-video-aspect-when-encoding-a-43-video-to-169/

Topic: General / Fixed width and height but correct aspect ratio

Yes, your video doesn’t have the good aspect.

Usually, from 16:9 to 4:3, no problem, we add black bands at the top and bottom. But your case (4:3 to 16:9), we need to add black bands at left and right which we don’t do.

I’ll come back to you tomorrow with a fix.

Topic: General / Fixed width and height but correct aspect ratio

Hi,

We always respect the aspect ratio by adding black bands (top and bottom).

Did you try with a fixed size 600×338? If you don’t have the expected result, you should tweak your flash player to add black bands at left and right like YouTube did recently.

Topic: Issues / Problems with transferring to AS3 after encoding

That is weird because when we upload your video to S3, we check that the URL is okay which is the case. After some minute, when I check it manually, I get a 403 forbidden error.

After the encode, do you update the object or something like that?

Topic: Feedbacks / 2-pass comparison

Yes, in fact if your bitrate is too low, high resolution, ... you won’t have better quality with 2pass (you can’t see the difference). You need to increase the video bitrate and / or decrease the resolution.

Topic: Feedbacks / 2-pass comparison

Hi Woody,

I’ve done a screenshot comparison:

We can clearly see the difference between the two pictures. 2-pass encoding is better. Small details make the difference. Of course you need to have a raw video with good quality and not a “macroblock” video, otherwise you won’t see any difference unless you really increase the video bitrate. The other benefit of the 2pass encoding is the lower file size.

The best thing to do is to tweak your format by changing video bitrate and try to get the best quality / size.

Topic: Issues / Depracated crossdomain.xml not allowing SSL connection

Done.

Please let me know if it works for you.

Topic: Issues / 2 Q's: Thumbnail Size? & Straight File Upload (w/o encode)

Hi Dylan,

You can have a different thumbnail size, see http://wiki.heywatch.com/API+Documentation+Encoded+Video

You can set the default format and automatic encode in your account page (developer tab).

Topic: Issues / Status Code 101 on every video

This is fixed, sorry for the inconvenience.

Topic: Feedbacks / More information when clicking "info"

I’ve added some specs: format, resolution, and fps

Topic: Issues / 404 Error on Existing Video

It’s fixed now.

Topic: Issues / Poor FLV output quality

You should create a new format http://heywatch.com/format/new and increase the video bitrate to improve the quality.

Also, try to uncheck the keep quality option since it can be buggy with some video.

Topic: Feedbacks / Increase retention time for raw video

Yes, we’re thinking about it for too long now. It will be done this week.

Topic: Issues / Slow downloads from HeyWatch

Hi Brooks,

There is no limit.

Topic: Issues / Serious h.264 encoding issues with most videos

That’s the first time I see this kind of audio problem.

I hope the sample rate change completely fixed the problem.

Topic: Issues / Serious h.264 encoding issues with most videos

We had a similar problem because of the sample rate. Do you have desync audio?

Topic: Issues / Serious h.264 encoding issues with most videos

Yes, we pushed a new ffmpeg build last week, it seems the H264 problem is gone.

Can I have a sample video (raw and encoded video) with the audio problem?

Topic: Issues / Serious h.264 encoding issues with most videos

Hi Unruly,

We’re working on it since your first email. We’re compiling different ffmpeg versions and check how it works. The problem is some video which usually worked don’t work anymore. So it’s a bit complicated.

I’ll let you know.