I’ve setup upload by email on my Hey!Watch account, and have set a default encoding format, yet having emailed around half a dozen different video clips of varying sizes and formats to the address, none have encoded. Could there be anything else I’m missing, or does it take a while for upload by email clips to be processed?

Also, is there any information stored alongside the uploaded clip to identify where it has originated from? ie, if I wanted 2 or 3 users to be able to upload to the one Hey!Watch account for processing, how can I attribute clips to users?

I just fixed the bug, thanks for reporting.

Unfortunately, it’s not possible to track your users when uploading via email. To do that, you must use the API.

Looks like it’s still not working …. if I upload the same file as I’ve emailed via the website it encodes fine, so there still seems to be a problem.

Hi!

We encoutered the following problems encoding your video: FileNotFound

Check the FAQ to see if you find a solution.

Hey!Watch Service

I think it’s okay now. If it’s not working, please give me the exact filename.