Forums Issues

thumbnail video not in s3

Subscribe to thumbnail video not in s3 3 posts, 3 voices

 
Avatar brqkke 8 posts

When we link our heywatch account to an S3 bucket, the thumbnail of the video isn’t posted to the bucket. Only the video is transfered not the jpg.

 
Avatar Bruno Celeste 356 posts

Yes, you get the thumbnail only when you transfer to your FTP. With S3, you must upload it when you receive the ping after encode.

 
Avatar ranger 4 posts

is there any way to stop the .jpg from being uploaded to the FTP site?

Forums Issues